Supervisors of Personal Service Workers

Also called: Adult Family Home Program Manager, Barber Shop Manager, Beauty Shop Manager, Bell Captain, Bellhop Service Captain

Varies

estimated salary

First-line supervisors of personal service workers supervise and coordinate the activities of personal service workers.

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Recruit and hire staff members.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Take disciplinary action to address performance problems.
  • Apply customer feedback to service improvement efforts.
  • Requisition necessary supplies, equipment, or services.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Inform workers about interests or special needs of specific groups.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  • Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  • Inform management about problems, such as employee disputes.
  • Investigate employee complaints and resolve problems following management rules and regulations.
Work Context
  • Contact With Others — 97% responded "Constant contact with others".
  • Indoors, Environmentally Controlled — 94% responded "Every day".
  • Telephone — 86% responded "Every day".
  • Work With Work Group or Team — 74% responded "Extremely important".
  • Face-to-Face Discussions — 83% responded "Every day".
  • Physical Proximity — 50% responded "Very close (near touching)".
  • Responsibility for Outcomes and Results — 51% responded "Very high responsibility".
  • Read More
Work Activities
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Read More
Detailed Work Activities
  • Assign duties or work schedules to employees.
  • Inspect facilities.
  • Inspect equipment to ensure proper functioning.
  • Explain regulations, policies, or procedures.
  • Train service staff.
  • Evaluate employee performance.
  • Read More

Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Read More

Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking
  • Talking to others to convey information effectively.
Read More

Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Read More

Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
Read More

Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel Hot Technology
Office suite software
  • Microsoft Office Hot Technology
Electronic mail software
  • Microsoft Outlook Hot Technology
Read More